The customer is not always right

The customer is not always right

In a significant development from a recent court case, two customers have been ordered to pay tens of thousands of dollars in compensation and penalties for sexually harassing a worker. The Federal Circuit and Family Court decision confirms that customers and other...
The rise and rise of Occupational Violence

The rise and rise of Occupational Violence

Occupational violence incidents are on the rise and many industries including healthcare, council workers, hospitality, community services, call centre staff, and other service workers are impacted by this on a daily basis. Occupational violence is any...